Search
Generic filters
Search
Generic filters

Terms and Conditions

1. Information about Celuplast and shopping with us

1.1 Welcome to our online shop. This online shop and the website at www.celuplast.com (our website) from which it operates, is owned and operated by Celuplast.

1.2 This page and any documents referenced in it tell you the terms and conditions on which we supply any of the products listed on our website to you (products). Please read these terms carefully before ordering any products from our website as, by doing so, you accept these terms and conditions.

1.3 You should print a copy of these terms for future reference, which tell you how you can use our website.

2. Product details and prices
2.1 We make every effort to be as accurate as possible in the product descriptions and prices. However, these may change due to circumstances beyond our control. Please note that all items are offered subject to availability at the time of ordering. Please note that some products may be subject to specific terms and conditions. These will be detailed in the individual product description where applicable.

2.2 If you are under 18 years old, you may purchase products only with the involvement of your parent or guardian.

3. How the contract is formed between you and us
3.1 After placing an order, you will receive an email from us acknowledging that we have received your order and confirming whether or not we can accept that order. The contract between us (contract) will be formed when we send you an acknowledgement email which confirms our acceptance of your offer to purchase the products.

3.2 The contract will relate only to those products indicated in the acknowledgement email. We will not be obliged to supply any other products which may have been part of your order until acceptance of your order for those products has been confirmed in a separate acknowledgement email.

4. Links and disclaimer
4.1 We may provide links on our website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller in order for the transaction to proceed.
5. Your rights as a consumer
5.1 To amend or cancel a Contract, please contact Celuplast by email sales@celuplast.com or by telephone on 01 832 6210. To cancel a contract, you will also need to return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a legal right to claim compensation from you.

5.2 This section 5 does not affect your statutory rights as a consumer.

6. Availability, delivery, risk and title
6.1 We aim to process and ship your order as soon as possible upon confirming your order. Should your order be likely to be delayed (such as where items are out of stock), we will contact you. If you have any queries regarding the shipping of your order, please contact sales@celuplast.com or by telephone on 01 832 621.

6.2 The products will be at your risk from the time of delivery and ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

7. Price and payment
7.1 The price of any products will be as quoted on our website (except in cases of obvious error) and prices exclude VAT and delivery costs, which will be added to the total amount due.

7.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an acknowledgement email.

7.3 Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If a product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

7.4 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an acknowledgement email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.

7.5 Payment for all products must be by credit or debit card. We accept all major credit and debit cards.

8. Our refunds policy
8.1 Whilst we hope you will be delighted with your order, if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange or replacement on products returned to us within 14 days of receipt, provided that returned products are in their original, unopened and unused condition. Your statutory rights are not affected. Instructions for return will be included with your order.

8.2 When you return a product to us because you have cancelled the contract between us within the 14-day cooling-off period (see section 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the date you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the delivery charges for sending the item to you. However, you will be responsible for the cost of returning the item to us.

8.3 When you return a product to us for any other reason, (for example because you claim that the product is defective), we will examine the returned product and will notify you of your refund via email within a reasonable period of time.

8.4 We will usually process any refund due to you under section 8.3 as soon as possible and, in any case, within 30 days of the date we confirmed to you via email that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the postage cost incurred by you in returning the item to us.

8.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9. Our liability
9.1 We warrant to you that any product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of its kind are commonly supplied.

9.2 Our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price of the product you purchased.

9.3 We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill.

9.4 These terms of use do not affect your statutory rights as a consumer.

9.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.

10. Written communications
10. Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.
11. Events outside our control
11.1 We will not be liable or responsible for any failure to deliver products to you a contract that is caused by events outside our reasonable control (Force Majeure Event).

11.2 A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

11.3 Our obligations to you under any contract are deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance of our obligations for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12. Other Matters
12.1 We may transfer, assign, charge, sub-contract or otherwise dispose of any contract, but you may not do so without our prior written consent.

12.2 If we fail to exercise any of our rights under any contract, this will not amount to a waiver by us of those rights.

12.3 If any part of these terms or of any contract is unenforceable, this will not affect the enforceability of any other part.

12.4 We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any contract.

12.5 These terms, together with any document referred to in these terms, constitute the whole agreement between you and us.

13. Changes
13.1 We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

13.2 Any contract will be subject to the terms in force at the time that you order products from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).

14. Law and jurisdiction
14.1 These terms and contracts for the purchase of products through our website are governed by Irish law. Any dispute over or claims arising from these terms or any contracts will be subject to the exclusive jurisdiction of the Irish courts, although we retain the right to bring proceedings against you for breaking these terms or any contract in your country of residence or any other relevant country.
15. Delivery under Terms & Conditions of sale
15.1 Delivery shall be to such place within Ireland as specified by you in your delivery instructions contained in your order or, in the absence of such instructions, at the Customer’s premises.

15.2 We reserve the right to make additional charges for deliveries made on your behalf to premises other than those belonging to you and for packaging and delivery methods different from those normally employed by us.

15.3 You shall be responsible for unloading the goods at the point of delivery and for loading and removal if the goods are collected by you or your carrier from our premises.

15.4 While we will use all reasonable endeavours to comply with any delivery date, we cannot be held responsible for any loss or damage whatsoever caused by late delivery and you shall not be entitled to reject goods for late delivery.

15.5 The Company shall be entitled to make delivery of the Goods by instalments and to invoice the Customer for each instalment dispatched.

15.6 If the contract provides for delivery by instalments late delivery of one instalment shall not entitle you to reject any other instalment under the same contract.

15.7 If you fail to take delivery at the time required by the contract we shall be entitled without prejudice to any other rights we may have to treat the contract as at an end and to resell the goods or to invoice the goods in which event payment in full shall become due in accordance with the provisions of condition

15.8 In either case we shall be entitled to charge you at rates giving an economic return for the handling and storage of the goods from the date of the invoice to the date of eventual delivery to you or of disposal elsewhere.

15.9 Where the Goods are not manufactured or supplied directly by the Company and are delivered direct to the Customer by, or collected by the Customer from the manufacturer or supplier, the Company shall not be liable for any damage to or loss of the Goods whatsoever or whenever occurring.

15.10 Where Goods are not transported using the Company’s own transport or sub-contractors the Company shall not have any liability whatsoever for or in connection with any damage to or loss of the Goods in transit to the contracted place of delivery.

15.11 Without prejudice to the Customer’s rights, the Customer shall be deemed to have accepted the Goods as being in conformity with the Contract and shall be bound to pay for them, unless written notice of rejection thereof is received by the Company within 7 days of delivery.

15.12 Goods accepted by the Customer cannot subsequently be returned and any claim which the Customer might otherwise have shall be deemed to have been waived.

Need more info on our product ranges or installation advice?
Want to speak to a team member?
Have a question about your order?
Call us now on 01 832 6210